000 00378pam a2200145 a 4500
020 _c
041 _h
100 _aDRU SCOTT
_eAuthor
245 _aCUSTOMER SATISFACTION: PRACTICAL PRACTICAL TOOLS FOR BUILDING IMPORTANT RELATIONSHIP
_cDRU SCOTT
_hTextual Documents
260 _bVIVA BOOKS
300 _a118
653 _aManagement
700 _eCo-Author
930 _a1017
999 _c243631
_d243631