000 00395pam a2200157 a 4500
020 _a81-7992-181-6
_c
041 _h
100 _aROM ZEMKE
_eAuthor
245 _aCUSTOMER SERVICE BEST PRACTICES CASE STUDIES AND STRATEGIES
_cROM ZEMKE
_hTextual Documents
250 _a1st
260 _amumbai
_bJaico pub
300 _a475
653 _aManagement
700 _eCo-Author
930 _a1019
999 _c243633
_d243633