000 00336pam a2200157a 44500
008 230405s2004 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aDru Scott
245 _aCustomer Satisfaction
250 _a3
260 _a
_bViva Books
_c2004
300 _a118p,20cms
440 _a99
690 _aIMRDA
906 _a2671
999 _c255530
_d255530