| 000 | 00364pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 230405s2004 xxu||||| |||| 00| 0 eng d | ||
| 041 | _aENG | ||
| 100 | _aRichard F. Gerson | ||
| 245 | _aMeasuring Customer Satisfaction | ||
| 250 | _a1 | ||
| 260 |
_a _bViva books pvt. ltd. _c2004 |
||
| 300 | _a112p,20cms | ||
| 440 | _a99 | ||
| 690 | _aIMRDA | ||
| 906 | _a2683 | ||
| 999 |
_c255542 _d255542 |
||