000 00347pam a2200157a 44500
008 230405s2004 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aJill Dycha
245 _aThe CRM Handbook
250 _a4
260 _a
_bPearson Education Asia 1
_c2004
300 _a307p,24cms
440 _a295
690 _aIMRDA
906 _a2884
999 _c255743
_d255743