000 00339pam a2200157a 44500
008 230405s2000 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aKasper
245 _aServices Marketing Management
250 _a1
260 _a
_bWilley
_c2000
300 _a750p,28cms
440 _a3276
690 _aIMRDA
906 _a3547
999 _c256406
_d256406