000 00327pam a2200157a 44500
008 230405s2007 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aReal Bergevin
245 _aCall Centers
250 _a1
260 _a
_bWiley
_c2007
300 _a362p,24cms
440 _a299
690 _aIMRDA
906 _a4511
999 _c257370
_d257370