000 00330pam a2200157a 44500
008 230405s2008 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aJill Dyche
245 _aThe C R M Handbook
250 _a7
260 _a
_bPearson
_c2008
300 _a331p,23cms
440 _a375
690 _aMCA
906 _a6598
999 _c259457
_d259457