000 00336pam a2200157a 44500
008 230405s2007 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aReal Bergevin
245 _aCall Center for Dummies
250 _a1
260 _a
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300 _a362p,24cms
440 _a299
690 _aMCA
906 _a6789
999 _c259648
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