000 00378pam a2200157a 44500
008 230405s2003 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aKENNETH E. CLOW, KURTZ
245 _aSERVICES MARKETING
250 _a2003
260 _aNULL
_bWILEY COMPUTER PUBLICATION
_c2003
300 _a349
650 _aMARKETING MANAGEMENT
690 _aMBA
906 _a4168
999 _c284979
_d284979