| 000 | 00375pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 230405s2007 xxu||||| |||| 00| 0 eng d | ||
| 041 | _aENG | ||
| 100 | _aLEN ELLIS | ||
| 245 | _aPREEMPTIVE CRM:RETAINING CUSTOMERS WHEN COMPETITION EMULATES | ||
| 250 | _a2007 | ||
| 260 |
_aNULL _bEXCELL _c2007 |
||
| 300 | _a1 | ||
| 650 | _aMANAGEMENT | ||
| 690 | _aMBA | ||
| 906 | _a4616 | ||
| 999 |
_c285427 _d285427 |
||