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| 008 | 230405s2004 xxu||||| |||| 00| 0 eng d | ||
| 041 | _aENG | ||
| 100 | _aANDERSON KRISTIN, KERR GAROL | ||
| 245 | _aCOUSTOMER RELATIONSHIP MANAGEMENT | ||
| 260 |
_aNULL _bPRENTICE HALL _c2004 |
||
| 300 | _a348 | ||
| 650 | _aMARKETING MANAGEMENT | ||
| 690 | _aMBA | ||
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