000 00364pam a2200157a 44500
008 230405s2005 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aNEWBY TONY
245 _aHAND BOOK OF QUALITY SERVICE IN TEAM
250 _a2005
260 _aNULL
_bCREST PUBLISHING
_c2005
300 _a107
650 _aMANAGEMENT
690 _aMBA
906 _a4893
999 _c285704
_d285704