000 00390pam a2200157a 44500
008 230405s2008 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aN M SHANTA S BHASKARAN
245 _aIMPLEMENTATION CRM IN SERVICE SECTOR COCEPTS SCASES
250 _a2008
260 _aNULL
_bICFAI
_c2008
300 _a221
650 _aMARKETING MANAGEMENT
690 _aMBA
906 _a5075
999 _c285886
_d285886