000 00272nam a2200097Ia 4500
008 230508s2005 xx 000 0 und d
041 _aeng
100 _aTERRILL & MIDLEBROOK
245 _aMARKET LEDERSHIP STRATEGIES FOR SERVICE COMPA
260 _bTATA MC GRAW HILL PU
_c2005
999 _c343318
_d343318