000 00397nam a2200169Ia 4500
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041 _aeng
100 _aPRASAD R S
245 _aUNDERSTANDING CRM - PRESENT AND FUTURE
250 _a1
260 _bICFAI UNIVERSITY PRESS HYDERABAD
300 _a249
365 _b375
500 _aPaper Back
520 _aGeneral
650 _aManagement
999 _c406473
_d406473