| 000 | 00385nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230605s2013 xx 000 0 und d | ||
| 041 | _aeng | ||
| 100 | _azeithaml | ||
| 245 | _aservice marketing ; integrating customer focus a crass the firm | ||
| 260 |
_bMc Grawhill Pub. _c2013 |
||
| 300 | _a711 | ||
| 365 |
_b536 _h10 |
||
| 500 | _a2086 | ||
| 520 | _aGeneral | ||
| 650 | _aM.M. | ||
| 999 |
_c419213 _d419213 |
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