000 00351nam a2200169Ia 4500
008 230605s9999 xx 000 0 und d
041 _aeng
100 _aZeithaml
245 _aservice marketing
250 _a6 ed
260 _bMc. Graw Hell
300 _a711
365 _b626
_h10
500 _a2156
520 _aGeneral
650 _aM.M.
999 _c419299
_d419299