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020 _cP.B.
041 _h
082 _a658.812
_bAND/KER
100 _aANDERSON K. AND KERR C.
245 _aCUSTOMER RALATIONSHIP MANAGEMENT
_hTextual Documents
250 _a01-01-2002
260 _bTATA MC GRAW HILL INT. NEW DELHI
300 _aXII/164
500 _a4903
653 _aMANAGEMENT INFORMATION SYSTEMS (T.E.-II)
930 _a4496
999 _c47721
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