000 00562pam a2200157a 44500
008 230515b2000 xxu||||| |||| 00| 0 eng d
020 _a0-13-017396-7
041 _aENGL
082 _a658.8 HAK.
100 _a"HAKSEVER CENGIZ.,RENDER BARRY.,RUSSELL R. S."
245 _aSERVICE MANAGEMENT:AND ORERATIONS
250 _a2
260 _aUSA
_bPRENITCE HALL INTERNATIONAL INC.
_c2000
300 _aNULL
650 _a"MANAGEMENT,SERVICE MANAGEMENT,AND OPERATIONS,UNDERSTANDING SERVICS,OPERATING SERVICE SYSTEM,TOOLS AND TECHNIQUES FOR MANAGING SERVICE OPERATION"
999 _c533812
_d533812