000 00377pam a2200157a 44500
008 230515b1994 xxu||||| |||| 00| 0 eng d
020 _a0-09-940621-7
041 _aENGL
082 _a658 JOH.
100 _a"JOHNS T .,"
245 _aPERFECT CUSTOMER CARE
250 _a0
260 _aLONDON
_bRANDOM HOUSE
_c1994
300 _a198
650 _a"MANAGEMENT,CUSTOMER CARE"
999 _c533948
_d533948