000			00426pam a2200157a 44500
008			230515b1994 xxu||||| |||| 00| 0 eng d
020			_a0-07-113312-7
041			_aENGL
082			_a658 FIT
100			_a"FITZSIMMONS J.A.,"
245			_aSERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE
250			_a0
260			_aNEW YORK _b"MCGRAW-HILL, INC." _c1994
300			_aXVIII+462
650			_a"MANAGEMENT,SERVICE MANAGEMENT"
999			_c538548 _d538548