000 00342pam a2200157a 44500
008 230515b1989 xxu||||| |||| 00| 0 eng d
020 _aNULL
041 _aENGLISH
082 _aN.D.
100 _aCrosby Philip B.
245 _aLets Talk Quality
250 _a0
260 _aNULL
_bMcgraw Hill
_c1989
300 _a208
650 _aNULL
999 _c578455
_d578455