000 00349pam a2200157a 44500
008 230515b2001 xxu||||| |||| 00| 0 eng d
020 _aNULL
041 _aENGLISH
082 _aN.D.
100 _aBesterfield / Michna
245 _aTotal Quality Management
250 _a0
260 _aNULL
_bPearson
_c2001
300 _a531
650 _aNULL
999 _c585140
_d585140