000 00371pam a2200157a 44500
008 230515b2002 xxu||||| |||| 00| 0 eng d
020 _aNULL
041 _aENGL
082 _a658.5/ SET
100 _aSHETH J.N. & PARVATIYEA. A.
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
250 _aN.D.
260 _aNULL
_bT.M.H
_c2002
300 _a544 HB
650 _aNULL
999 _c632899
_d632899