000 00368pam a2200157a 44500
008 230405s2009 xxu||||| |||| 00| 0 eng d
041 _aENG
100 _aGREENBERG PAUL
245 _aCRM AT THE SPEED OF LIGHT
250 _a2009
260 _aNEW DELHI
_bTATA MCGRAW HILL PUB
_c2009
300 _aP.B,XXVI,662
650 _aCSE
690 _aCSE
906 _a2877
999 _c817072
_d817072