000 00316pam a2200133 a 4500
020 _c
041 _h
082 _a363.068
100 _aGASTER (Lucy)
_eauthor
245 _aQuality in Public Services
_hTextual Document
260 _bBuckingham open University Press -
_c1994
300 _aix, 140
930 _a8689
999 _c839447
_d839447