| 000 | 00351pam a2200145 a 4500 | ||
|---|---|---|---|
| 020 | _c | ||
| 041 | _h | ||
| 082 | _a658.89 | ||
| 100 |
_aZEITHAML (Valarie V.)/ BITNER (Marry Jo) _eauthor |
||
| 245 |
_aService Marketing.., _hTextual Document |
||
| 250 | _a3rd | ||
| 260 |
_bMcgrawhill International New York _c2003 |
||
| 300 | _a668 | ||
| 930 | _a9221 | ||
| 999 |
_c839979 _d839979 |
||