| 000 | 00355pam a2200145 a 4500 | ||
|---|---|---|---|
| 020 | _c | ||
| 041 | _h | ||
| 082 | _a658.89 | ||
| 100 |
_aZEITHAML (Valarie V.)/ BITNER (Marry Jo) _eauthor |
||
| 245 |
_aService Marketing.., _hTextual Document |
||
| 250 | _a5th | ||
| 260 |
_bMcgrawhill International New York _c2009 |
||
| 300 | _aiv, 708 | ||
| 930 | _a9225 | ||
| 999 |
_c839983 _d839983 |
||