000			00352pam a2200133 a 4500
020			_c
041			_h
082			_a658.84
100			_aCOCHRANE (P) _eauthor
245			_aThe Customer Only Rings on Managing Telephone Contact With Your Customer _hTextual Document
260			_bPitman Publication London _c1995
300			_aVII,184
930			_a10385
999			_c841143 _d841143