000 00329pam a2200133 a 4500
020 _c
041 _h
082 _a658.5`62
100 _aBANK (John)
_eauthor
245 _aThe Essence of Total Quality Management
_hTextual Document
260 _bPrentice Hall of India New Delhi
_c2000
300 _aXVIII,203
930 _a10496
999 _c841254
_d841254