000 00326pam a2200133 a 4500
020 _c
041 _h
082 _a658.83
100 _aPASSI (Delia)/ ARONSON (A.B.)
_eauthor
245 _aWinning the Toughest Customer
_hTextual Document
260 _bKaplan Publishing Chicago II,
_c2006
300 _a154
930 _a11776
999 _c842534
_d842534