| 000 | 00356nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 230818s2013 xx 000 0 und d | ||
| 041 | _aeng | ||
| 100 | _azeithaml | ||
| 245 | _aservice marketing ; integrating customer focus a crass the firm | ||
| 260 |
_bMc Grawhill Pub. _c2013 |
||
| 300 | _a711p | ||
| 520 | _aGeneral | ||
| 999 |
_c853183 _d853183 |
||
| 650 | _aMarketing Management | ||