000			00301nam a2200133Ia 4500
008			230818s9999 xx 000 0 und d
041			_aeng
100			_aZeithaml
245			_aservice marketing
260			_bMc. Graw Hell
300			_a711p
520			_aGeneral
999			_c853268 _d853268
650			_aMarketing Management