000 00309nam a2200121Ia 4500
008 231011s9999 xx 000 0 und d
041 _aeng
082 _a658.812
100 _aKiistin Anderson
245 _aCustomer Relationship Management
260 _bTata McGrawhill Pub.Com.New Delhi -
365 _b1495
999 _c889219
_d889219