000 00336nam a2200133Ia 4500
008 231011s9999 xx 000 0 und d
041 _aeng
082 _a658.812
100 _aScott Dru
245 _aCustomer Satisfaction : The on the Half of Your Job
260 _bCrisp Pub.INC. California
_c1991
300 _a112
365 _b150
999 _c889537
_d889537