000			00333nam a2200133Ia 4500
008			231011s9999 xx 000 0 und d
041			_aeng
082			_a658.812
100			_aFreeland John G.
245			_aThe Ultimate CRM Handbook
260			_bTata Mcgraw Hill pub Co Ltd .,New Delhi - _c2006
300			_a353
365			_b150
999			_c898483 _d898483