000 00353pam a2200145 a 4500
020 _c
041 _aeng
082 _a658.3
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100 _aDeery Stephen.
245 _aCall Centers & Human Resource Management
_hTextual Documents
260 _aNew Delhi
_bMacmillan India Ltd
300 _aXI+295p.
700 _aKinnie Nicholas.
930 _a14304
999 _c91204
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