000 00296nam a2200097Ia 4500
008 231129s2012 xx 000 0 und d
041 _aeng
100 _aUrvashi makkar
245 _aCRM Coustomer Relationship Management
260 _aTata Mc Graw- Hill New Delhi
_bTata Mc Graw- Hill New Delhi
_c2012
999 _c936835
_d936835