000 00313nam a2200109Ia 4500
008 231129s2009 xx 000 0 und d
041 _aeng
082 _a658.812/PEE
100 _aEd. Peelen
245 _aCustomer Relationship Management
260 _aPearson Education New Delhi
_bPearson Education New Delhi
_c2009
999 _c937061
_d937061