000 00285nam a2200109Ia 4500
008 231219s9999 xx 000 0 und d
041 _aeng
100 _aMichael D.Jonnson
245 _aCustomer Oorientation and Market Action
260 _bPrentice Hall,U.S.A.
650 _aManagement
999 _c980032
_d980032