000 00314nam a2200121Ia 4500
008 231219s9999 xx 000 0 und d
041 _aeng
082 _a658.812
100 _aKiistin Anderson
245 _aCustomer Relationship Management
260 _bTata McGrawhill Pub.Com.New Delhi
650 _aManagement
999 _c980217
_d980217