000 00337nam a2200133Ia 4500
008 231219s9999 xx 000 0 und d
041 _aeng
082 _a658.812
100 _aScott Dru
245 _aCustomer Satisfaction : The on the Half of Your Job
260 _bCrisp Pub.INC. California
300 _a112
650 _aManagement
999 _c980657
_d980657