000 00330nam a2200133Ia 4500
008 231219s9999 xx 000 0 und d
041 _aeng
082 _a658.4
100 _aNewby Tony
245 _aThe Customer Service Pocket Book
260 _bResearch Press Business Book New Delhi
300 _a105
650 _aManagement
999 _c989746
_d989746