A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
APA
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Chicago
BARLOW (Janelle)/ MOLLER (Claus), . 2003. A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
Harvard
BARLOW (Janelle)/ MOLLER (Claus), . (2003). A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi.
MLA
BARLOW (Janelle)/ MOLLER (Claus), . A Complaint is a Gift: Using Customer Feedback as a Strategic Tool. New Delhi: Tata McGraw-Hil Publication Company Limited . Delhi. 2003.
TextLanguage: English Publication details: New Delhi Tata McGraw-Hil Publication Company Limited . Delhi 2003Description: v, 222DDC classification: